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on one of these questions.
1. How much space do I need for the castle?
2. What methods of payment do you accept?
3. What about insurance?
4. Do I need to pay a booking deposit?
5. How do I book a Bouncy Castle?
6. When I hire the castle is there anything
I need to provide?
7. Can the castles go on concrete or tarmac?
8. Are there any age limits on your castles?
9. What happens on the day of hire?
10. How far away from Whitby will you deliver
a castle?
1.
How much space do I need for the castle?
This depends on the size of the castle you
are hiring, but generally you will need a
clear area of at least 3ft wider and higher
and at least 8ft longer than the size of the
castle you are hiring. The ground should be
quite level and no sharp bushes or objects
should be near enough to come into contact
with the castle. Height is usually the main
problem for indoor venues.
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2.
What methods of payment do you accept?
You can pay by either cash or cheque. Sorry
we do not take credit cards at this time.
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3.
What about insurance?
We have full public liability insurance. Unless
we are supervising the castle, the insurance
does not provide you with any cover for injuries
caused by neglect or incorrect supervision
of the hirer or for any damage caused to our
castles. (This is standard with all hire companies)
However accidental damage to our equipment
is available at 10% of the hire charge. See
terms and conditions for more detail.
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4.
Do I need to pay a booking deposit?
No. We take people at their word. All we ask
is that if you need to cancel a booking then
you do so with us as soon as possible. The
exception to this is when the hire is outside
of our normal delivery area.
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5.
How do I book a Bouncy Castle?
The preferred method is to phone (01947) 606260.
There is an answer phone in case no one can
take your call. This meathod allows for mox
flexability it your hire times.
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6.
When I hire the castle is there anything I
need to provide?
We supply all the hardware you will need for
the castle. You will need to provide a 240
volts mains supply otherwise the only thing
you need to provide is the children!
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7.
Can the castles go on concrete or tarmac?
There is no reason why not as far as the castle
in concerned. A ground sheet can be provided
if required. However child safety would be
the hirers concern. We do supply crash mats
if required. Please tell us if your castle
will not be sited on grass.
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8.
Are there any age limits on your castles?
Yes, our castles are made for children 14
and under. We do however have several castles
that can be hired out for adults or whole
families. Harry's Secret Chamber is only suitable
for under 11 year olds and our 10' castle
is only suitable for the under 9's.
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9.
What happens on the day of hire?
Most parties are in the afternoon and so we
will deliver and set up your Castle between
8.00 am and 12 noon. (Please make sure someone
is in to take delivery.) We will ensure your
castle is securely pegged down and is in full
working order. We will also answer any questions
you may have and ask you to examine the castle
for any damage. We then come and take the
castle away after your party has finished
usually from 5pm onwards. If your party is
in the morning or in the evening then delivery
and pick up time can be arranged to suit you.
Adult hire is often for the evening and so
pick up time can be as late as 11pm. Again
time can be adjusted to suit you.
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10.
How far away from Whitby will you deliver
a castle?
It starts to get time consuming beyond 12
or so miles and so a delivery charge has to
be made for diesel and wages.
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