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FREQUENTLY
ASKED QUESTIONS (FAQ's)
Click on one of these questions.
1.
How much space do I need for the castle?
2. What methods of payment do you accept?
3. What about insurance?
4. Do I need to pay a booking deposit?
5. How do I book a Bouncy Castle?
6. When I hire the castle is there anything
I need to provide?
7. Can the castles go on concrete or tarmac?
8. Are there any age limits on your castles?
9. What happens on the day of hire?
10. How far away from Whitby will you
deliver a castle?
1. How much space do I need for the castle?
This depends on the size of the castle you are hiring, but generally you
will need a clear area of at least 3ft wider and higher and at least 8ft
longer than the size of the castle you are hiring. The ground should be
quite level and no sharp bushes or objects should be near enough to come
into contact with the castle. Height is usually the main problem for indoor
venues.
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2. What methods of payment do you accept?
You can pay by either cash or cheque. Sorry we do not take credit cards
at this time.
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3.
What about insurance?
We have full public liability insurance. Unless we are supervising the
castle, the insurance does not provide you with any cover for injuries
caused or for any damage caused to our castles. (This is standard with
all hire companies) However Accidental damage to our equipment is available
at 10% of the hire charge. See terms and Conditions
for more detail.
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4.
Do I need to pay a booking deposit?
No. We take people at their word. All we ask is that if you need to cancel
a booking then you do so with us as soon as possible.
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5.
How do I book a Bouncy Castle?
The preferred method is to phone (01947) 606260 or you can call free on
0800 107 6062. There is an answer phone in case no one can take your call.
However we also accept online bookings.
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6. When I hire the castle is there anything
I need to provide?
We supply all the hardware you will need for the castle. You will need
to provide a 240 volts mains supply otherwise the only thing you need
to provide is the children!
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7. Can the castles go on concrete or tarmac?
There is no reason why not as far as the castle in concerned. A ground
sheet can be provided if required. However child safety would be the hirers
concern. We do supply crash mats if required. Please tell us if your castle
will not be sited on grass.
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8. Are there any age limits on your castles?
Yes, our castles are made for children 14 and under. We do however have
three Castles that can be hired out for adults or whole families. Harry's
Secret Chamber is only suitable for under 11 year olds and our 10' castle
is only suitable for the under 7's.
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9. What happens on the day of hire?
Most parties are in the afternoon and so we will deliver and set up your
Castle between 8.00 am and 12 noon. (Please make sure someone is in to
take delivery.) We will ensure your castle is securely pegged down and
is in fully working order, we will also answer any questions you may have
and ask you to examine the castle for any damage. We then come and take
the castle away after your party has finished usually from 5pm onwards.
If your party is in the morning or in the evening then delivery and pick
up time can be arranged to suit you. Adult Hire is often for the evening
and so pick up time can be as late as 11pm. Again time can be adjusted
to suit you.
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10.
How far away from Whitby will you deliver a castle?
It starts to get time consuming beyond 12 or so miles and so a delivery
charge has to be made for diesel and wages. The exception is Scarborough
whereby all castle are normally delivered between 9 and 10am and picked
up between 5 and 7pm unless arranged otherwise.
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